📜 Terms & Conditions
Please read these terms carefully before using our website.
Acceptance of Terms
By accessing and using Gleam Creates website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
Products & Pricing
All products are subject to availability. We reserve the right to:
- Discontinue any product at any time
- Update product descriptions and prices without notice
- Limit quantities of products purchased
- Cancel orders due to pricing errors or stock availability
Orders & Payments
When you place an order, you agree to:
- Provide accurate and complete information
- Pay all charges associated with your order
- Receive order confirmation and shipping updates
- Allow order verification before processing
We accept Cash on Delivery and various digital payment methods. All payments are processed securely.
Shipping & Delivery
- Processing Time: 1-2 business days
- Delivery Time: 2-5 business days depending on location
- Free Shipping: Available for orders over ৳500
- Tracking: You will receive a tracking number via email/SMS
- Delays: We are not responsible for delays due to weather, customs, or carrier issues
Returns & Refunds
We want you to be completely satisfied with your purchase. Our return policy includes:
- Return Window: 7 days from delivery date
- Condition: Items must be unused and in original packaging
- Return Shipping: Customer pays for return shipping unless item is defective
- Refund Processing: 5-7 business days after receiving returned item
- Non-returnable Items: Customized/personalized products, gift cards, and sale items
Cancellations
- Before Shipping: Full refund available
- After Shipping: Standard return policy applies
- Custom Orders: Non-cancellable once production begins
User Accounts
You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use of your account.
Intellectual Property
All content on this website, including images, designs, logos, and text, is the property of Gleam Creates and is protected by copyright laws. You may not reproduce, distribute, or use our content without permission.
Limitation of Liability
Gleam Creates shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product.
Governing Law
These terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.
Changes to Terms
We reserve the right to update these terms at any time. Continued use of the website constitutes acceptance of the modified terms.
Contact Information
For questions about these Terms & Conditions, please contact us:
- Email: rajuoar620@gmail.com
- Phone: +880 1646-597218
- Address: Uttara, Sector 10, Dhaka, Bangladesh